How do I return an item?
Please contact customer service at 763-389-2553 for an RA # when returning an item.
All Rite Farm Products brand items are backed by a 1 year warranty. All other brands are covered by the terms of there manufactures respected warranty. The warranty is a parts only warranty and covers only manufactures defects. Should the item or a part of an item be defective we will replace the unit or replace the defective part under warranty once we have determined it is a manufactures defect. The warranty does not cover acts of God, acts from predators, or items that were damaged from misuse or abuse. It is up to the customer to use all items purchased in the correct manner. All items being used outdoors such as coops, runs, broiler pens, pluckers, scalders, must be placed in an area safe from wind and any weather that can cause damage. It is up to the customer to choose safe outdoor locations for placing such items away from wind, weather, and predators. Outdoor items such as coops, runs, and pens that are placed in locations with any wind must be anchored to the ground with stakes, with weight, or with earth anchors to secure to ground. Most coops and runs we sell are lightweight and must be placed in a non windy 5mph or less, non predator location for this reason. Items damaged because of weather or poultry killed by predators are never covered under any warranty and it is up to the user of the item to protect the item and the animals inside of it. Many items are needed to care for poultry, rabbits, and other livestock. The shelter or coop is just one item. Items such as fences, electric fences, earth anchors, guardian animals, proper feeding and watering systems must all be in place prior to owning livestock in order to care for them properly. Even with all systems correctly in place acts of God can happen and accidents can occur. Non of which are covered under any warranty.